1. Who we are
Just Print It Online is a custom printing and branded packaging company based in Accra, Ghana. We operate at:
Praisel House, 0348 Oyarifa Road, Accra, Ghana
Email: info@justprintit.online | Phone / WhatsApp: +233 50 497 7288 | Website: justprintit.online
We are committed to protecting the personal information of everyone who interacts with our business — whether you are a customer placing an order, a business enquiring about our services, or a visitor browsing our website.
2. Legal Basis
This policy is aligned with the Data Protection Act, 2012 (Act 843) of Ghana, administered by the Data Protection Commission of Ghana. We process personal data only where we have a lawful basis to do so.
3. Information We Collect
3.1 Information You Give Us Directly
When you place an order, create an account, request a quote, or contact us, we may collect:
- Identity data: Full name, business name
- Contact data: Email address, phone number (including WhatsApp number), physical address
- Order data: Products ordered, quantities, artwork files, delivery address, order history
- Payment data: Mobile Money wallet number, bank details (for bank transfers), or card payment records processed via our payment gateway. We do not store full card details on our servers.
- Communications: Messages, emails, WhatsApp conversations, and enquiries you send to us
- Artwork and design files: Files you upload or share with us to produce your order
3.2 Information We Collect Automatically
When you visit our website, we automatically collect:
- Technical data: IP address, browser type and version, device type, operating system
- Usage data: Pages visited, time spent on pages, links clicked, referring URLs
- Cookie data: See Section 7 (Cookies) below
3.3 Information from Third Parties
We may receive basic information about you from third-party payment processors (e.g. transaction reference numbers and confirmation statuses) and from social platforms if you contact us through Instagram, Facebook, or WhatsApp Business.
4. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Lawful Basis |
| Processing and fulfilling your order | Performance of a contract |
| Sending order confirmations, proof approvals, and delivery updates | Performance of a contract |
| Responding to enquiries and customer support | Legitimate interest / contract |
| Processing payments and preventing fraud | Legal obligation / legitimate interest |
| Sending marketing communications (newsletters, promotions) | Your consent |
| Improving our website and services | Legitimate interest |
| Complying with legal and regulatory obligations | Legal obligation |
| Retaining business and financial records | Legal obligation |
5. Who We Share Your Data With
We do not sell, rent, or trade your personal information. We share it only where necessary with:
- Payment processors — Mobile money operators (MTN, Telecel, AirtelTigo), card payment gateways, and banking partners, strictly to process your transactions
- Delivery and logistics partners — Courier or dispatch services used to deliver your order, who receive your name, address, and contact number
- Technology service providers — Our website hosting provider, WooCommerce platform, email service, and analytics tools (e.g. Google Analytics), all of whom are bound by data processing agreements
- Professional advisors — Accountants, lawyers, or auditors, where legally required
- Regulatory authorities — The Data Protection Commission of Ghana, Ghana Revenue Authority, or law enforcement, where we are legally obliged to disclose
All third parties are required to handle your data securely and in accordance with applicable law.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:
| Data Type | Retention Period |
| Order and transaction records | 7 years (as required by Ghanaian tax law) |
| Customer account data | Duration of account, plus 2 years after last activity |
| Marketing preferences and communications | Until you withdraw consent or unsubscribe |
| Artwork and design files | 12 months after order completion, then securely deleted |
| Website analytics data | 26 months (aggregated) |
| Enquiry and support records | 3 years |
When data is no longer required, we securely delete or anonymise it.
7. Cookies
Our website uses cookies — small text files placed on your device — to improve your experience and help us understand how the site is used.
We use the following types of cookies:
- Essential cookies — Required for the website to function (e.g. shopping cart, login session). These cannot be disabled.
- Analytics cookies — Used to understand how visitors interact with our site (e.g. Google Analytics). These are anonymised and do not identify you personally.
- Preference cookies — Remember your settings and choices to improve your experience.
- Marketing cookies — Used to display relevant promotions (only if you have consented).
You can control and manage cookies through your browser settings. Disabling non-essential cookies will not prevent you from using the site, but some features may be affected.
8. Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the right to:
- Access — Request a copy of the personal data we hold about you
- Rectification — Ask us to correct inaccurate or incomplete information
- Erasure — Request deletion of your personal data, where we are not legally required to retain it
- Restriction — Ask us to limit how we process your data in certain circumstances
- Objection — Object to processing based on legitimate interest, including direct marketing
- Data portability — Receive your data in a structured, machine-readable format
- Withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at info@justprintit.online. We will respond within 21 days.
If you are unsatisfied with how we handle your request, you have the right to lodge a complaint with the Data Protection Commission of Ghana at www.dataprotection.org.gh.
9. Marketing Communications
We will only send you marketing emails, SMS messages, or WhatsApp promotions if you have given us your consent — for example, by subscribing to our newsletter or opting in at checkout.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email
- Replying STOP to any SMS
- Messaging us directly at info@justprintit.online or +233 50 497 7288
Opting out of marketing does not affect transactional communications related to your orders.
10. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures including:
- SSL/TLS encryption on all data transmitted through our website
- Secure, access-controlled storage of customer records and artwork files
- Limited access to personal data — only staff who need it to perform their roles
- Regular review of our data handling practices
No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify you and the Data Protection Commission without undue delay.
11. Children’s Privacy
Our services are intended for businesses and adult individuals. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.
12. Third-Party Links
Our website may contain links to third-party websites (e.g. our social media profiles, payment portals, or partner sites). This privacy policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make material changes, we will update the Last updated date at the top of this page and, where appropriate, notify you by email.
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data:
- Email: info@justprintit.online
- Phone / WhatsApp: +233 50 497 7288
- Address: Praisel House, 0348 Oyarifa Road, Accra, Ghana
- Hours: Monday – Friday, 8:00 AM – 5:30 PM (GMT)
This Privacy Policy is governed by the laws of the Republic of Ghana, in particular the Data Protection Act, 2012 (Act 843).